and more from the bizarre worlds of marketing and espionage…

10 02 2012

Well, after yesterday’s look at bizarre social media stories, the strangeness continues. Is it a full moon?

1. BMW apologises for weather front deaths. Ad agency Sassenbach apparently advised its client, BMW, to sponsor a weather front crossing Europe. The idea was to promote the wind-and-weather-proof-ness of their Mini Cooper. Hence the Cooper weather system was christened and – well it had already unleashed itself on Europe, but it continued on its merry and somewhat unpredictable way. Apparently the German weather bureau allows brands to sponsor weather systems. Full marks to them for being able to “monetize” weather forecasting.

What’s wrong with this idea? Well, by definition, in order too have a name, the weather front must be (what they call in the business) “significant”. For significant, the lay-reader can substitute any of the following words: dangerous, inconvenient, catastrophic, deadly. You get the idea. So when the Cooper weather system resulted in 100 deaths in Poland and the Ukraine, BMW was put in the bizarre situation of apologising for the deaths associated with their weather front. (And for those that have picked the obvious link, I’m not going there. You’re on your own.)

So here is another interesting question. The weather bureau organises the sponsorship – could they not predict that this was going to be a bad system and might have potential downsides not only for their client, BMW, but also for the whole selling-off weather systems industry generally?

The story is here.

2. Gamification meets espionage. OK, so this is a pretty interesting concept, and I am sure there will be a movie made about this soon, if there hasn’t already been. Now I’m pretty keen on the concept of gamification – application of gaming principles (and often the gamers themselves) into solving real-world problems. In a previous posting I looked at how gamers had solved a biological puzzle about the shape of a protein that scientists had been unable to solve.

The US State Department and the US Embassy in Prague are sponsoring a social media game where gamers can win money by tracking down five people whose mugshots are shown on the game-site. Each of these people (who, in this instance, are paid actors and not real-life terrorists) is wearing a t-shirt saying that they are indeed the target, so there should be no difficulty differentiating them from other look-alikes. To win, you need to photograph all five and upload their images to the website.

So here’s where I went with this one.

1. This game, while harnessing the gaming-populace to achieve an aim, doesn’t really harness the cooperative effort that the previous gamification example did, where individuals worked together and worked off each other’s work to develop a result that was better than the efforts of any one individual (see definitions of “synergy” and “leverage”).

2. While this example has people wearing t-shirts to identify for the gamers that they have indeed identified and photographed the correct person, in real life there is considerable possibility of identity mix-ups. For instance, I am a dead-ringer for Angelina Jolie……(OK, I know that’s not relevant, I just dropped it in there as an example, and to implant this concept in your mind).

3. In real life we are talking about dangerous people being identified through this means. While harnessing the community to look out for each other is a good thing, I suspect any terrorist suddenly being followed by gamers and photographed is going to get a little (more) paranoid. And possibly aggressive. This could result in a lot of danger and possibly death for amateur detectives competing for $5k.

4. The other application mentioned in the article is tracking down missing children. Is gaming going to be more effective than saturation coverage of the child’s picture? Are we assuming that people are only going to be motivated by the possibility of winning a game worth $5k, and that it will be more effective than the current strategies of saturation coverage of photographs to the entire population, appeals about the safety of young innocents and often much larger financial rewards? What is this saying about us as a society? (And keep in mind that we already have instances of children and families being inadvertently identified as “missing children” – a very similar looking girl was photographed and tracked down in the very sad Madeleine McCann case. Imagine having random people taking photographs of your children when you were out in public – talk about paranoid.)

Now maybe this is a fabulous idea…..I don’t say yay or nay, I simply ask the questions and hope that the people doing these things are thinking very carefully about the ethics and implications of what they are setting up.

3. What the Steve Jobs file shows us about FBI investigative methodology. Gotta love this one. The recently released FBI file on Steve Jobs relates to a time during the Bush era when he was being considered for a US Federal advisory position. Much of the standard stuff is covered – they looked at his employment and family history, his political affiliations, interviewed colleagues etc. But the really interesting thing is the questionnaire that Jobs filled out for them. It contains such gems as…

24b. “Do you now use or supply, or with in the last five years have you used or supplied marijuana, cocaine, narcotics, hallucinogenics or other dangerous or illegal drugs?”

Seriously? Does anyone ever answer “yes” to that question, particularly when a government agency is asking the question? Is there any value in actually asking this question? Even if it was to cover the employer in case he is found out to be dealing drugs later – he’s dealing drugs, you can sack him on those grounds. You don’t need to also say he lied on his application.

And then, the 1950s throw-back gem… “Have you ever been a member, officer or employee of The Communist Party?” (Jobs answered no.) I am fascinated that they considered this to still be relevant in 1991 – or was Bush Snr planning to bring back reds-under-the-beds mentality? Perhaps this was plan A prior to the Iraqi invasion of Kuwait, which gave him his “us and them” target in the Persian Gulf War. It would be interesting to know if this question is still on the application form.

But let’s finish on a positive note – a couple of positive stories, one on social media and one on the application of technology to remote medicine.

4. American Airlines and agency Weber Shandwick have released a case study on how they managed social media during a 2010 hijacking threat. After receiving an anonymous threat about a plane about to take off at JFK International Airport in New York, the plane was sequestered on a remote side of the airport and the passengers were kept on-board.

Of course in this day and age, “everyone” is connected to social media, and rumours rapidly swirled in the twitter-sphere. Two passengers in particular became identified as authorities on the unfolding events and were being contacted by news media for information. American Airlines monitors their social media mentions and hence was quickly aware of what was happening and how incorrect rumours were being repeated in social media and fed back to the passengers on-board. In a case-study of “how-to” they were quick and responsive, dealing in real-time with both the social media mentions, and also keeping their passengers informed about what was really happening. They recognised that their passengers were in fact de-facto reporters. And overall, they managed to contain any panic that escalating and unfounded rumours can cause.

American Airlines creative manager for social media, (the appropriately named) Jonathon Bird says: “The experience opened our eyes to the fact that we need to be able to respond immediately and accurately every time. And we are getting faster, better integrated and far less siloed.”

The case study is here.

The other thing I really like about this case study is how it demonstrates that social media is increasingly driving “old media” – newspaper and television journalists were using Twitter to source information.

I have added a couple of links about social media in emergency management to the bottom of this posting.

5. Mobile tablet technology saves lives. A 24-year-old Camerooni engineer, Arthur Zang, has invented a Cardiopad , which allows ECGs and other cardio-diagnostic tests to be done remotely and the results wirelessly sent to city-based specialists. Cameroon is a central-African country of 20 million, with only 30 cardiac specialists all concentrated in the two major cities. Remote area medicine is a major problem for many countries – including first world countries such as Australia and this invention has the potential to provide cutting-edge diagnostics in remote areas, cutting the costs of providing health care in remote areas, and also the travel and inconvenience experienced by patients residing in remote areas.

He is currently looking for venture capital to commercially produce the Cardiopad. So let’s harness the power of social media and pass this on – see if we can find the Venture Capitalist willing to back it. If ever an internationally worthwhile invention deserved funding on commercial and humanitarian grounds, this is surely it.

Interested in Social Media? here are a few more you might be interested in…
Social Media in Emergency Management
Social Media in Emergency Situations
And today’s bizarre social media news…

Advertisements




Update: Social Media in Emergency Situations

24 09 2011


A little while ago I blogged about some of the benefits of social media in emergency management.

Since then, a few more have been pointed out to me….

1. Timetable and responsiveness. Newspapers usually come out once a day, TV has news broadcasts about three times a day (with the occasional update), radio has news broadcasts every half hour. In an emergency situation they may increase frequency, but social media is more immediate, and its users already expect to find news instantly – and look to it as their first option.

2. The IT literate generations (and remember over 10,000 people in Australia are on Facebook, so if we exclude the under 13s and the over 70s, that is most – but not all – of the population) are used to having news instantly at their fingertips, and to having to search for exactly the infromation they want through google, facebook, twitter feeds etc. The seek information in the social media sphere.

3. “Old media” relies on the audience having access to a radio or television set and a power supply. Hand-held smart phones and the like are usually on the person, and have long battery life.

4. “New media” can also be uploaded and broadcast from any hand-held device. So if your TV studio is underwater, the power supply is cut and your generator has run out of fuel….your iphone is probably still working and can upload videos and photos as well.

5. Crowd-sourcing of information allows for a much more in-depth, broader and personalised news broadcast. Old media only has so many camera crews and journalists, and even with the addition of helicopters and information sources, there are only a certain number of places where in-depth coverage is going to occur. Crowd-sourcing enables people from all over the affected area to record and upload information. This can be useful for emergency services to know, but also for other members of the community to have information about their immediate area and surroundings, where their friends and relatives might be, and any route they may be planning to travel on.

I am guessing that now I have published this, a few more will be pointed out to me….so stay tuned for the update. And please keep the ideas coming!





Social Media in Emergency Management

10 09 2011


The role of social media in emergency situations has been in the news quite a lot in 2011.

In Egypt and other areas of the middle-east / northern Africa we saw social media being used to organise civil disobedience campaigns which ultimately overthrew governments.

In the London riots, we saw rioters using social media to organise. But we also saw social media being used to organise clean-ups. Discussions as to whether social media should be shut down during such incidents ultimately resulted in a no vote.

The tragic Queensland floods contained some lessons for other organisations in emergency management on many fronts. Brisbane City Council used social media – Facebook and Twitter – extensively as ways of getting messages out and responding rapidly to rumours and events as they happened.

The benefits of social media over other forms of media coverage:

1. Social media can still work even if your computers are down. These days all you need is an i-phone.

2. Social media doesn’t crash when you get millions of hits, the way a server-based website might. As well as Brisbane City residents (and this is a large council area) there were also friends and relatives of residents, expats, journalists from all over the world, and the plain curious, all hitting Brisbane City Council for information. Facebook can cope with this sort of volume.

3. Because it can be done from anywhere where you have an i-phone and phone coverage, a variety of local relevant pieces of information can be fed on quickly, complete with photographs.

4. Response to rumours can be instantaneous. At one stage during the floods there was a rumour of a tsunami coming down the Brisbane River. The Queensland Premier Anna Bligh was able to quickly and specifically quash this rumour via Twitter.

5. Other people are able to provide you with information as well. However, you can’t guarantee quality control when people are adding their own rumours and information to your feeds. You can only respond. And you need to respond quickly. Social media only works if it is monitored and responded to.

6. You can add instructional information to various channels – Brisbane City Council had a “how to” video on sandbagging up on Youtube.

7. However, not everyone is on social media. This cannot be your only communication strategy, it is a strategy that fits within your strategic emergency communications plan.

8. While people will seek you out during the crisis, and Facebook and Twitter accounts are quick and easy to put up, it helps if you already have an established channel and following. Preparation is everything. Council had already employed a digital communications team, set up Facebook, Twitter, Youtube Channel, Foursquare and Flickr accounts, and already thought through issues around their message management and use. They had four main areas they focussed on:

•Evacuation Centre Locations
•Waste Disposal Information
•Health and Safety Information
•Volunteering Information

9. Coordination and consistent messages between agencies involved is also helpful – the Queensland Premier, SES , Queensland Police etc. were also in this space.

When organisations think about using social media, they often address it from a marketing point of view. To use it effectively, it need to be seen as just one more channel in the strategic communications plan, and integrated into the business of the organisation.

Brisbane City Council’s use of social media in the flood crisis won them the Queensland AMI Award. A case study on the Brisbane City Council’s use of social media during the Queensland Floods is available here. The Brisbane City Council 2011 Flood Plan is available here.

If you liked this post, you might also like Social Media for the Risk Averse Organisation.