Managing social media complaints before they explode into Tweets, YouTube videos and Facebook shares

16 01 2012

Via Scoop.itMudmap

The adage about how unhappy customers are more likely to share the story with their friends becomes exponentially more dangerous on social media.
Via www.cleveland.com

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10 03 2012
Why do Big Brands keep failing on Twitter? « Mud Map to Life in the Modern Age

[…] more social media stories? Managing social media complaints before they explode into Tweets, YouTube videos and Facebook shares The saga of #qantasluxury Share this:TwitterFacebookEmailPrintLinkedInRedditStumbleUponDiggLike […]

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